Activities of call centres

NACE v2.0 Code: N82.20

About activities of call centres

NACE code 82.20 covers the activities of call centres, which play a vital role in modern business operations. Call centres serve as the primary point of contact between organizations and their customers, handling a wide range of tasks such as customer service, sales, and technical support. This industry has become increasingly important as businesses strive to provide efficient and personalized interactions, enhancing customer satisfaction and loyalty.

Production process

The key production techniques used in call centres involve the effective management of human resources and technological infrastructure. Call centre agents are trained to handle a variety of customer inquiries and requests, utilizing various communication channels, including telephone, email, and online chat. Advanced call routing systems, interactive voice response (IVR) technology, and customer relationship management (CRM) software are employed to streamline the call handling process and ensure efficient service delivery.

Production inputs

The primary inputs required for the call centre industry include a skilled and trained workforce, reliable telecommunications infrastructure, and robust information technology systems. Call centre agents must possess strong communication skills, problem-solving abilities, and a deep understanding of the products or services they represent. Additionally, the industry relies on high-quality telephony equipment, computer hardware, and specialized software to facilitate seamless customer interactions.

Production outputs

The main output of the call centre industry is the provision of customer support and service. Call centres serve as the interface between organizations and their customers, handling a variety of tasks such as 82.11 Accounting and bookkeeping activities, 82.30 Organization of conventions and trade shows, and 82.91 Activities of collection agencies and credit bureaus. The services provided by call centres are essential for businesses across various sectors, including retail, finance, healthcare, and telecommunications, among others.

Revisions to 82.20

Classification codes are adjusted frequently. The code may have been revised or replaced between system versions. The table below shows the history (newest to oldest) of the code 82.20. The most recent 1 version of this code (82.20) is in the NACE v2.1 system:

This page shows a legacy version of code 82.20 ( NACE v2.0).

Newer versions

Related ISIC Codes

These isic codes are related to this econ code: (82.20).

ISIC code ISIC Version ISIC title
8220ISIC v4.0Activities of call centres

Related CPC Codes

These CPC codes are related to this econ code: (82.20).

CPC code CPC Version CPC title
85931CPC v2.1Telephone call centre services
85939CPC v2.1Other telephone-based support services

Family tree for activities of call centres

    graph LR
    A["<a href='/classifications/nace/v2/N'>N: ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES</a>"]
A --> B["<a href='/classifications/nace/v2/N/82'>82: Office administrative, office support and other business support activities</a>"]
B --> C["<a href='/classifications/nace/v2/N/82/2'>82.2: Activities of call centres</a>"]
C --> D["<a href='/classifications/nace/v2/N/82/20'>82.20: Activities of call centres</a>"]

    
    

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