Activities of call centres

NACE v2.0 Code: N82.2

About activities of call centres

NACE code 82.2 covers the activities of call centres, which play a crucial role in the modern business landscape. Call centres serve as the primary point of contact between organizations and their customers, handling a wide range of tasks such as customer service, sales, and technical support. This industry has become increasingly important as businesses strive to provide efficient and personalized interactions, enhancing customer satisfaction and loyalty.

Production process

The key production techniques used in call centres involve the effective management of human resources and technology. Call centre agents are trained to handle a variety of customer inquiries and concerns, utilizing specialized software and communication tools to ensure efficient and standardized service delivery. Automated call distribution systems, interactive voice response (IVR) systems, and customer relationship management (CRM) software are commonly employed to streamline operations and enhance the customer experience.

Production inputs

The primary inputs required for the call centre industry include a skilled and trained workforce, reliable telecommunications infrastructure, and robust information technology systems. Call centre agents must possess strong communication skills, problem-solving abilities, and a deep understanding of the products or services they represent. Additionally, the industry relies on advanced telephony systems, computer hardware, and software to facilitate efficient call handling and data management.

Production outputs

The primary output of the call centre industry is the provision of customer support and service. Call centres serve as the interface between organizations and their customers, handling a wide range of inquiries, complaints, and sales-related activities. The outputs of this industry are consumed by a variety of other NACE codes, including 47.0 Retail trade, except of motor vehicles and motorcycles, 62.0 Computer programming, consultancy and related activities, and 64.0 Financial service activities, except insurance and pension funding.

Revisions to 82.2

Classification codes are adjusted frequently. The code may have been revised or replaced between system versions. The table below shows the history (newest to oldest) of the code 82.2. The most recent 1 version of this code (82.2) is in the NACE v2.1 system:

This page shows a legacy version of code 82.2 ( NACE v2.0).

Newer versions

Related ISIC Codes

These isic codes are related to this econ code: (82.2).

ISIC code ISIC Version ISIC title
822ISIC v4.0Activities of call centres

Family tree for activities of call centres

    graph LR
    A["<a href='/classifications/nace/v2/N'>N: ADMINISTRATIVE AND SUPPORT SERVICE ACTIVITIES</a>"]
A --> B["<a href='/classifications/nace/v2/N/82'>82: Office administrative, office support and other business support activities</a>"]
B --> C["<a href='/classifications/nace/v2/N/82/2'>82.2: Activities of call centres</a>"]

    B --> D["<a href='/classifications/nace/v2/N/82/1'>82.1: Office administrative and support activities</a>"]
B --> E["<a href='/classifications/nace/v2/N/82/3'>82.3: Organisation of conventions and trade shows</a>"]
B --> F["<a href='/classifications/nace/v2/N/82/9'>82.9: Business support service activities n.e.c.</a>"]

    C --> G["<a href='/classifications/nace/v2/N/82/20'>82.20: Activities of call centres</a>"]


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