Telephone-based support services
CPC v2.1 Code: 8593
About telephone-based support services
cpc code 8593 covers the provision of telephone-based support services, which play a crucial role in the modern economy. This industry encompasses a wide range of activities, from customer service and technical support to sales and marketing assistance. As businesses increasingly rely on remote interactions with their clients, the demand for efficient and effective telephone-based support services has grown significantly, making this industry an essential component of the service sector.
Production process
Telephone-based support services typically involve the use of call centers, where trained agents handle incoming and outgoing calls. These agents are equipped with the necessary tools and software to efficiently address customer inquiries, troubleshoot issues, and provide information or assistance. The key production techniques in this industry include call routing, customer relationship management (CRM) systems, and the implementation of quality assurance measures to ensure high levels of customer satisfaction.
Production inputs
The main inputs required for the telephone-based support services industry include a reliable telecommunications infrastructure, such as telephone lines and internet connectivity, as well as specialized software and hardware, such as call center management systems, headsets, and computer workstations. Additionally, this industry relies on a skilled workforce of customer service representatives, technical support specialists, and supervisors who are trained to handle a wide range of customer interactions.
Production outputs
The primary output of the telephone-based support services industry is the provision of assistance and information to customers, clients, or end-users. This can include resolving technical issues, answering product-related questions, processing orders, and providing general customer support. The outputs of this industry are often consumed by a wide range of other industries, such as 4231 Retail Trade, 5415 Computer Systems Design and Related Services, and 5416 Management, Scientific, and Technical Consulting Services.
Family tree for telephone-based support services
graph LR
A["<a href='/classifications/cpc/v2-1/8'>8: Business and production services</a>"]
A --> B["<a href='/classifications/cpc/v2-1/85'>85: Support services</a>"]
B --> C["<a href='/classifications/cpc/v2-1/859'>859: Other support services</a>"]
C --> D["<a href='/classifications/cpc/v2-1/8593'>8593: Telephone-based support services</a>"]
C --> E["<a href='/classifications/cpc/v2-1/8591'>8591: Credit reporting services</a>"]
C --> F["<a href='/classifications/cpc/v2-1/8592'>8592: Collection agency services</a>"]
C --> G["<a href='/classifications/cpc/v2-1/8594'>8594: Combined office administrative services</a>"]
C --> H["<a href='/classifications/cpc/v2-1/8595'>8595: Specialized office support services</a>"]
C --> I["<a href='/classifications/cpc/v2-1/8596'>8596: Convention and trade show assistance and organization services</a>"]
C --> J["<a href='/classifications/cpc/v2-1/8597'>8597: Landscape care and maintenance services</a>"]
C --> K["<a href='/classifications/cpc/v2-1/8599'>8599: Other information and support services n.e.c.</a>"]
D --> L["<a href='/classifications/cpc/v2-1/85931'>85931: Telephone call centre services</a>"]
D --> M["<a href='/classifications/cpc/v2-1/85939'>85939: Other telephone-based support services</a>"]
%% Color coordination by level
classDef level1 color:#000,fill:#a8f9ff,stroke:#333,stroke-width:2px
classDef level2 color:#000,fill:#e0a458,stroke:#333,stroke-width:1px
classDef level3 color:#000,fill:#419d78,stroke:#333,stroke-width:1px
classDef level4 color:#000,fill:#c04abc,stroke:#333,stroke-width:1px
classDef level5 color:#000,fill:#f1c40f,stroke:#333,stroke-width:1px
classDef level6 color:#000,fill:#f1c40f,stroke:#333,stroke-width:1px
classDef highlight color:#000,fill:#fff,stroke:#000,stroke-width:5px
%% Apply classes
class A level1
class B level2
class C level3
class D level4
class E level4
class F level4
class G level4
class H level4
class I level4
class J level4
class K level4
class L level5
class M level5
class D highlight
%% class A level1
%% class B,C level2
%% class D,E,F,G,H,I level2
%% class J,K,L,M,N,O,P level3
%% class D highlight